Teradek User Guide

Troubleshooting/FAQ

Updated

What are the supported resolutions for each social media CDN?
Every live streaming platform’s specifications are different, and generally change over time. Visit your streaming platform’s website to find supported resolutions.


Does wave stream SRT?
Wave is made for the live streaming market and only streams to RTMP/ RTMPS workflows.


Why does YouTube tell me my bitrate is too low?
Wave is preconfigured to use adaptive bitrate which changes according to the user’s bandwidth. This means that the bitrates can sometimes jump or dip depending on the stream, prompting a message from YouTube. While this operation is completely normal, it may cause a message to appear on the YouTube event control room page.


Does Wave work with CORE?
No, the Wave product is specifically designed for use with Sharelink and is a big part of the extended Sharelink ecosystem of the future. With a screen, the possibilities of interactivity with other services greatly increases as Sharelink is the brain that funnels interactivity.


I’ve pressed the Stream tab to go live, but my Broadcast  is not live.
Some streaming platforms such as YouTube, Wowza, and Facebook may require additional steps to publish your stream. This depends on the CDN’s workflow. Remember to go live on both Wave and destination page to fully start streaming.

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