In Meta Business Suite → Business Settings → Accounts → Apps, click Add → Request Access to an App and enter the Teradek Core app ID:

2053937844619914

Confirm the request. Meta will notify the Company admins.

If your Business Settings doesn't show an "Apps" section, your Facebook account doesn't have an Admin role in the Business Account. Ask whoever owns the Business Account to either grant you Admin, or to perform steps 1–5 themselves and hand you the token from step 5.

Company’s Business Account will receive a partner request. Approval is usually granted within one business day during US working hours.

You will receive an email from Facebook ([email protected]) titled "Your request was approved" when it's done. The app will also appear in Business Settings → Accounts → Apps.

If it's been more than 2 business days, reply to the support ticket that pointed you to this guide — include your Business Account ID (you can find it in Business Settings → Business Info) so we can locate the request.

In Business Settings → Users → System Users, click Add and create a new system user:

• Name — anything descriptive (e.g., teradek-streaming). Pick something you can recognize later; you cannot rename a system user after creation.

• System User Role — Employee is sufficient. Please do not pick Admin unless you specifically want this system user to administer other parts of your Business.

• Apps preinstalled — make sure Teradek Core is listed and selected.

The system user has no Page access by default. You would need to add each Page individually.

With the new system user selected, click Assign Assets, pick Pages, then for every Page you want to stream to:

1. Tick the Page.

2. Enable the Full control toggle to grant all tasks at once.

3. Save.

Why every task matters. When you generate the token in the next step, Facebook only grants the permissions backed by tasks the system user already has on at least one Page. Skip a task here and the token will be silently issued without the matching permission — Teradek Core will then reject the token at binding time with a Missing permissions: ... error.

Still on the system user's page, click Generate New Token:

1. App — select Teradek Core.

2. Token Expiration — select Never. System user tokens are long-lived by design; choosing a finite expiry will cause your binding to break when it expires.

3. Available Permissions / Scopes — tick exactly these four:

   • business_management

   • pages_show_list

   • pages_read_engagement

   • pages_manage_posts

   • publish_video

   Do not add unrelated scopes — Teradek Core only needs these four, and additional scopes will trigger extra App Review questions on Facebook's side if you ever change Pages.

4. Click Generate Token.

5. Copy the token immediately. Facebook displays it exactly once. If you lose it you would need to repeat this step (which is harmless — old tokens stay valid).

In the Core 3 admin dashboard:

1. Go to CDN Providers → Add → Facebook (Business Account).

2. Paste the token into the System User Token field.

3. (Optional) Pick a workspace to attach the binding to. You can also do this later.

4. Click Save.

Behind the scenes, Core validates the token by calling Facebook's /me, /me/permissions, and /me/accounts endpoints. If anything is wrong — missing permission, no Pages assigned, or an expired token — Core rejects the binding and displays the underlying Facebook error. See Troubleshooting below.

Upon success, you'll see the binding listed with the system user's name, along with the full list of Pages and scheduled Events available as broadcast destinations.

Core received your token, but Facebook didn't include one or more of the four required scopes. The most common cause is that the system user was not granted the matching task on any Page in step 4.

Fix: Go back to step 4, make sure every required task is ticked on at least one Page, then regenerate the token in step 5. The old token can be ignored — it will simply remain unused.

The token has been revoked or the Teradek Core app has been removed from your Business Account.

Fix: Check Business Settings → Apps — if Teradek Core is missing, restart from step 1. If it is present, the system user's token was revoked (someone clicked "Revoke token" in step 5's UI, or the system user was deleted). Regenerate the token in step 5.

You attempted to broadcast to "My Timeline" with a Business Account binding. System users have no personal timeline.

Fix: Pick a Page or an Event instead. If you genuinely need to stream to a personal profile, set up a second binding using the standard Login with Facebook flow.

Your system user has no Pages assigned.

Fix: Repeat step 4 for every Page you want to stream to. After assigning, the next time the destination picker is opened, the new Pages will appear (Core fetches the Page list on demand; you do not need to recreate the binding).

The system user's access to that Page was revoked in Business Settings — most often because the Page was removed from your Business Account, or because someone unassigned the system user from it.

Fix: Restore the system user's access to the Page in step 4. You don't need to regenerate the token.