Recent updates
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Core Modular UI
Updated onArticlesCorecloud.tv is always improving its features and becoming more effective and easy-manageable for our users. We are happy to announce Personalization of Core Interface: Enabling or Disabling Core features according to your needs. Each organization can choose Core interface by using Presets based on the identified workflows which we believe most commonly used or enable/disable a la carte features and modules. You can find this feature under “View My account” → “Manage Organizations” → “Personalization of Core Interface” tab:
Cloud Services Core Getting Started Tutorials
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Automatic backup Hyperion connection setup guide
Updated onArticlesIn order to provide our customers the best experience and high level of reliability, we decided to improve streaming via Core by adding Back-up Hyperion feature. If in the past, terminating or stopping the server would lose the device from the view and there wouldn’t be a way to bring it back until you access it locally and connect manually to another server. Now, you can select a back-up Hyperion server in advance without being worried about any possible issues with your device’s connection. The device will simply connect to the pre-selected Hyperion server after a few attempts connecting to the old one. This way, as long as your device is powered on and connected to the Internet, you don’t need to be worried about your device being offline on Core. Compatible devices: Cubes 600 series; Cubes 700 series; VidiU Go. What are the steps for setting automatic Hyperion connection? Upgrade the firmware to the latest version. The most recent version you can check in your System settings on the device - > Firmware Upgrade -> Check the latest version. You can also find the latest firmware version in our Teradek Downloads section. Connect your device to Core, click on the device and go to Settings -> Connection in the top right corner of the interface. There, you’ll see the Back-up Server Connection section.
Cloud Services Core Workflow Guides
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Wave Quick Start Guide
Updated onArticlesBefore you proceed, make sure to upgrade Wave with the latest firmware. Click here to skip to the section on how to perform a firmware upgrade using your Wave.
Encoders - Cube, Prism and Vidiu Products Wave Wave Quick Start Guide
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Troubleshooting/FAQ
Updated onArticlesWhat are the supported resolutions for each social media CDN?Every live streaming platform’s specifications are different, and generally change over time. Visit your streaming platform’s website to find supported resolutions. Does wave stream SRT?Wave is made for the live streaming market and only streams to RTMP/ RTMPS workflows. Why does YouTube tell me my bitrate is too low?Wave is preconfigured to use adaptive bitrate which changes according to the user’s bandwidth. This means that the bitrates can sometimes jump or dip depending on the stream, prompting a message from YouTube. While this operation is completely normal, it may cause a message to appear on the YouTube event control room page. I’ve pressed the Stream tab to go live, but my Broadcast is not live.Some streaming platforms such as YouTube, Wowza, and Facebook may require additional steps to publish your stream. This depends on the CDN’s workflow. Remember to go live on both Wave and destination page to fully start streaming.
Encoders - Cube, Prism and Vidiu Products Wave Troubleshooting/FAQ
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Regulatory Information
Updated onArticlesART ART 2U Reference Guide Appendix
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Connecting to Teradek Core for Bonding and Professional Cloud Workflows
Updated onArticlesYou can easily connect your Wave to stream from the powerful Teradek Core cloud service for features such as bonding multiple networks, using professional streaming protocols for point to point workflows, multi-streaming and more.
Encoders - Cube, Prism and Vidiu Products Wave Wave FlowOS (Touch Screen) Guide
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ART Rack System
Updated onArticlesART ART 2U Reference Guide Technical Specifications
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System
Updated onArticlesEssential system functions, including factory reset, firmware upgrade, and diagnostics reports can be performed from the System menu in the web UI.
ART ART 2U Reference Guide System Configuration
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Encoder/Decoder Configuration
Updated onArticlesUse the following instructions to configure your decoder to connect and pull or receive streams from an encoder. ART units have two connection types: Server and Client. When the connection type is set to Server, the encoder waits for the decoder to connect and pull the stream from it. When the connection type is set to Client, the encoder pushes video to a single destination IP address on a specific port.
ART ART 2U Reference Guide Encoder/Decoder Overview
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Core
Updated onArticlesART encoders and decoders can be remotely accessed, configured, and controlled using Teradek’s Core Cloud management and routing service. Core is a professional cloud-based solution for managing, archiving, and routing Teradek encoders and decoders. With Core, you can remotely control ART from anywhere in the world.
ART ART 2U Reference Guide Encoder/Decoder Overview