Teradek User Guide

Connect to a Network

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Prism 1RU/2RU connects to a network using Ethernet. Prism Flex and Prism Mobile can connect using Wi-Fi, Ethernet, or a cellular modem. Use the front panel or the web user interface (web UI) to connect Prism to a network.

Wired (Ethernet) Network

  1. Connect one or both of Prism's 10/100/1000 Ethernet ports to a network switch or router using an Ethernet cable.
  2. Find Prism's IP address:
    • Prism 1RU/2RU: Press down on the card's menu joystick to display Prism's IP address on the front panel.
    • Prism Flex: Press the menu button to navigate to the Ethernet 1 or Ethernet 2 screen.
  3. Enter the IP address in your web browser's address bar to open the web UI.
  4. (OPTIONAL) To check the connection, select Network > Network Interfaces. The banner at the top of the page shows which interface Prism is using for internet (for example "Online through Wired 1"), and the interface list shows the state of each port (see image below).

Prism uses the first interface in the list that has internet, and switches to the next one if that interface loses internet. To change the order, click Change order. For details, see the Network article. Network

To Set a Static IP Address:

By default, both Ethernet ports get their IP address from the network's DHCP server. To set a static IP address:

  1. Select Network > Network Interfaces, then click Settings next to Wired 1 or Wired 2. The interface settings panel opens.
  2. Set IP Mode to Static. The static IP fields appear.
  3. Enter the IP Address, Subnet Mask, Default Gateway, and DNS Server (and Domain, if needed) (see image below).
  4. Click Apply. Prism applies the new address to the port.

NOTE: If you are connected to the web UI through the port you are changing, your browser loses the connection when you click Apply. Enter the new IP address in your browser to reconnect.

Wireless Network (Prism Flex/Prism Mobile)

Prism Flex and Prism Mobile support two Wi-Fi modes: Access Point mode, where Prism creates its own Wi-Fi network for configuration and for bonding multiple cellular devices for increased bandwidth, and Client mode, where Prism joins your local router for normal Wi-Fi operation.

Connect to Prism's Access Point

Prism Flex:

  1. Connect your phone or laptop to Prism Flex's access point network, Prism-855-XXXXX (XXXXX is the last five digits of Prism's serial number).
  2. Enter the default IP address 172.16.1.1 in your web browser to open the web UI.

Prism Mobile:

  1. Connect your phone or laptop to Prism Mobile's access point network, Prism-857-XXXXX (XXXXX is the last five digits of Prism Mobile's serial number).
  2. Enter the default IP address 172.16.1.1 in your web browser to open the web UI.

Switch to Client Mode from the Front Panel

Prism Flex (v1, no D-Pad):

  1. Press the menu button to navigate to the Wi-Fi status screen, then switch the Wi-Fi mode to Client.
  2. Access the web UI or connect to Prism with the Prism App to configure Wi-Fi.

Prism Mobile, Prism Flex v2 (with D-Pad):

  1. Press the menu button to navigate to the Wi-Fi status screen.
  2. Press the menu joystick twice in the direction indicated, then press and hold the menu joystick to switch to Client mode.
  3. Press and hold the menu joystick in the direction indicated to scan for available Wi-Fi networks.
  4. Select an available network, then enter the password. Once connected, the front panel shows the network name and Prism's IP address.

Switch to Client Mode from the Web UI

NOTE: If your computer is connected to Prism's access point, switching to Client mode turns off the access point and disconnects your browser. After Prism joins your network, connect your computer to the same network and use the IP address shown on the front panel to reconnect.

  1. Select Network > Network Interfaces, then click Settings next to Wi-Fi. The Wi-Fi settings panel opens.
  2. Under Settings, set WiFi Mode to Client, then click Apply.
  1. Under Networks nearby, click the network you want to join. Click Scan again to refresh the list, or Show all to see every network found. For a network that hides its name, click Join a network that isn't listed (see image below).
  1. Enter the network password, then join the network. Once connected, the network shows a Joined badge, and the top of the panel shows the network name, signal strength, and Prism's IP address.
  1. (OPTIONAL) Keep Remember networks turned on so Prism rejoins saved networks automatically after a drop or restart. Use the arrows under Saved networks to set the order in which Prism tries them.

To Join a WPA2 Enterprise Network:

  1. In the Wi-Fi settings panel, click Upload next to Certificates, then select your certificate: the network's certificate authority (.pem or .cer), or your own certificate (.p12, for EAP-TLS).
  2. Click the network under Networks nearby, select the authentication type (EAP-TLS, EAP-TTLS/PAP, or PEAP-MSCHAPv2), then enter your credentials.

For more information about Enterprise authentication and creating a .p12 file, see the Network article. Network

OpenVPN

Prism's VPN feature lets you securely connect point-to-point or site-to-site using your own OpenVPN configuration.

To Configure:

  1. Select Network > VPN.
  2. Make sure This unit is a is set to VPN client.
  1. Click Upload profile, then select the .ovpn file from your VPN provider or network admin. The status box shows whether the upload was successful.
  2. Enter your credentials (optional).
  3. Start the VPN. The status box shows Connected.
  4. (OPTIONAL) Turn on Start the VPN when the unit starts to connect to the VPN automatically every time Prism turns on, then click Apply.
  5. To disconnect the VPN, stop it from the status box.

NOTE: Authentication credentials are only needed if the OpenVPN server requires them and they are not already included in the configuration file.

Node II or Cellular Modem

Prism Flex

  1. Attach a Node II or USB modem to one or both of Prism's USB-C ports using a 4-pin to USB-C connector cable and/or a USB to USB-C adapter. The front panel shows that the modem is detected and connected to the carrier.
  2. If the modem is not detected, connect your computer to Prism Flex's access point network (see Wireless Network above), enter the default IP address 172.16.1.1 in your browser, then select Network > Network Interfaces and check the modem's state.

Prism Mobile

Prism Mobile has two internal modems (A and B). Each modem supports either two physical SIM cards (A1/A2, B1/B2) or one physical sim and an eSIM (depending on model). To use both modems together, insert a SIM card into a slot of each modem.

  1. Insert a SIM card into one of the Prism Mobile SIM card slots. You can also connect an external modem to either Prism Mobile USB port (G) using a 5-pin to USB connector cable. The front panel shows that the SIM card and modem(s) are detected and connected to the carrier.
  2. If the modem does not connect automatically after inserting the SIM, connect your computer to Prism's access point network (see Wireless Network above), enter the default IP address 172.16.1.1 in your browser, then configure the modem from Network > Network Interfaces.

Configure SIM Cards

Most carriers' SIMs connect automatically with the default Auto configuration. Configure the SIM only when you need to enter an APN, PIN, or authentication type, or when you use Teradek Data.

  1. Select Network > Network Interfaces, then click Settings next to the modem (for example Modem A). The modem settings panel opens.
  2. Select the Slot with the SIM you will be using (Slot 1 or Slot 2). Only one SIM card can be used at a time per modem.
  3. Select a Configuration (see image below):
    • Auto - (Default) Prism finds the APN automatically.
    • Custom - Enter the APN, PIN, and authentication manually.
    • Teradek Standard Data, Teradek Priority Data, Teradek Priority Data Europe, Teradek Data Japan, Teradek Data Caribbean, or Teradek Data Tier 1 - For Teradek Data SIM cards and eSIMs.
  1. If you selected Custom, enter the APN, then enter the Pin, Authentication, Username, and Password if your carrier requires them (see image below).
  1. Click Apply. The modem restarts and drops off for about a minute. If another interface has internet, Prism stays online.

CAUTION: The SIM allows 3 PIN attempts before it locks. A locked SIM may require a PUK (PIN Unlock Key) from your carrier.

Node II supports most providers' SIM cards and can operate on most LTE/4G/3G data bands. With dual SIM slots, you can switch from one provider to another without unplugging the Node II. Only one SIM card can be used at a time.

Configure Teradek Data

  1. Open the modem settings panel as described above, then select the Slot with the Teradek Data SIM or eSIM.
  2. Set Configuration to the Teradek Data plan on your SIM, for example Teradek Priority Data.
  3. Set Teradek Carrier Mode (Teradek Standard Data, Teradek Priority Data, and Teradek Priority Data Europe):
    • Auto Carrier - (Default) The modem selects the best carrier automatically.
    • Carrier Lock - The modem uses only the carrier you select. Carrier Lock is only used for multi-carrier specific SIM cards.
  4. If you selected Carrier Lock, select the SIM Type and Carrier, or enter the carrier's PLMN code, depending on the plan (see image below). For Teradek Data Japan, Teradek Data Caribbean, and Teradek Data Tier 1, select the Carrier directly.
  5. Click Apply. The modem restarts and connects using the selected plan.

For a full description of every modem setting, see the Network article. Network
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